Introduction
Mahax India (“we”, “our”, “us”) respects the privacy of every individual who interacts with our platform. This Privacy Policy explains how information is collected, used, stored and protected when you visit our website, use our web app or engage with our services.
Mahax India is a national, technology-enabled urban car-care platform and we are committed to handling user data responsibly, transparently and in compliance with applicable Indian laws.
Information We Collect
We may collect the following categories of information:
a. Personal Information
- Name
- Email address
- Phone number
- Address (for accessories/service delivery, when applicable)
b. Transactional Information
- Orders placed for accessories
- Service bookings (when live)
- Payment status (no card/UPI details are stored by us)
c. Technical Information
- IP address
- Browser type
- Device information
- Website usage data (for analytics and improvement)
How We Use Information
Information collected is used strictly for:
- Providing and improving our services
- Processing orders and service requests
- Customer support and communication
- Platform analytics and performance optimisation
- Legal and compliance purposes
Mahax India does not sell or rent user data to third parties.
Data Protection & Security
We implement reasonable technical and organisational measures to protect data against unauthorised access, misuse, loss or alteration. Access to sensitive information is restricted to authorised personnel only.
Third-Party Services
Mahax may use trusted third-party services for:
- Logistics
- Payment processing
- Analytics
- Cloud hosting
These providers are required to maintain confidentiality and data protection standards.
User Rights
Users have the right to:
Requests can be sent to: info@mahaxindia.com
- Access their personal data
- Request correction or deletion
- Withdraw consent where applicable
Policy Updates
This Privacy Policy may be updated periodically to reflect operational or legal changes. Continued use of the platform constitutes acceptance of the updated policy.